Terms & Conditions

1. T&C Related Warranty

• 1 Year Warranty Cover in Handle Lock.
• 2 Years Warranty in Push-Pull Models.
• 1 Year Battery for Lithium-ion Batteries.
• Warranty covers electric parts lock body for 2 years from date of purchase.
• Physical damages like handle broken or lock breaking are not covered.
• Colour/coating (chrome finish etc.) has no warranty and may get damaged due to chemicals like nail paint remover, detergents, or cleaning liquids.

2. T&C Related Door & Installation

• 35 mm to 70 mm door thickness required for Handle Models.
• 35 mm to 90 mm door thickness required for Push-Pull Models.
• Minor uneven finishing may occur during installation (normal and non-compensable).
• Only first installation visit is free.
• Second visit will be chargeable if installation is incomplete due to customer-related issues.
• Frame cutting for marble/granite will incur additional cost.

3. T&C Related Smart Lock Usage

• Keep manual keys for emergencies.
• Face recognition may not work accurately with beard.
• Fingerprint recognition may not work accurately for aged people.
• Requires 2.4 GHz WiFi for mobile app usage.
• Unlock notifications appear only when bell symbol is pressed.
• Please understand all features before purchase.

4. T&C Related Returns & Refunds

• Returns accepted within 7 days of delivery.
• Product must be unused and in original packaging.
• Used/damaged products are not eligible for refund or exchange.
• Refund processed within 14 business days after approval.
• Refund issued via original payment method.
• Shipping/handling fees are non-refundable.
• Installed/used products are not eligible for refund or exchange.
• Exchange allowed for equal or lesser value products.
• Conditions may vary based on product type.

5. T&C Related Product Delivery

• Same day delivery after payment confirmation.
• Tracking number and product photos/videos will be shared.
• Delivery may be delayed due to holidays or unforeseen situations.
• Customer must provide correct delivery address.
• Second delivery attempt may incur extra charges.
• Report damaged product within 24 hours.
• Replacement/refund provided after verification.
• Contact helpline for any delivery issues.

6. Contact Us

• Email: itsescozor@gmail.com
• Contact: +91 9426272823